I stayed at the Sheraton on the Falls in Niagara Falls, Ontario for four nights in June. I ordered room service four times. Not because I am lazy. Because I wanted to know what a captive audience actually pays for convenience at a mid-tier Canadian hotel chain. The answer is: too much, for almost everything, with one surprising exception.
This is not a review of the hotel. The location is unbeatable — you can see the falls from higher-floor rooms, and the walk to Clifton Hill is five minutes. This is a breakdown of the room service menu, the prices, the quality, and whether any of it makes sense to order.
The Menu Structure
The Sheraton on the Falls room service menu has four sections: Breakfast, All-Day Dining, Late Night, and Beverages. Each section carries a 18% gratuity and a $5.95 delivery charge, added automatically. That means a $22 burger becomes $31.86 before tax.
Breakfast runs 6 a.m. to 11 a.m. All-Day Dining runs 11 a.m. to 11 p.m. Late Night is 11 p.m. to 6 a.m. with a reduced menu. The Late Night menu is where the real price gouging happens. A grilled cheese sandwich — two slices of white bread, processed cheese, no side — is $24. With fees, $33.27.
What I Ordered (And What It Cost)
Order 1: Breakfast on Day 1
- Classic eggs Benedict — $26
- Fresh orange juice — $9
- Coffee — $6
Total with fees: $48.76. The eggs Benedict was competent. Hollandaise from a packet, not scratch. English muffin was toasted properly. The coffee was airport-lounge quality. The orange juice was clearly from concentrate. At this price, I expected fresh-squeezed. It was not.
Order 2: Dinner on Day 2
- Bacon cheeseburger — $24
- Caesar salad — $16
- Chocolate lava cake — $14
Total with fees: $65.94. The burger was a frozen patty, well-cooked but undistinguished. The Caesar salad was the highlight — fresh romaine, real Parmesan, dressing that tasted house-made. The lava cake was microwaved. The center was warm, not molten. For $14, insulting.
Order 3: Late Night on Day 3
- Truffle fries — $18
- Bottled water — $8
Total with fees: $33.27. The truffle fries were the low point. They were standard frozen fries with truffle oil sprayed on after frying. No actual truffle. The portion was generous — enough for two people — but at $18 plus fees, the math is offensive. The bottled water was 500ml. I later found the same brand in the lobby gift shop for $3.50.
Order 4: Breakfast on Day 4
- Continental breakfast basket — $22
- Cappuccino — $8
Total with fees: $37.36. This was the exception. The continental basket included a croissant, a muffin, yogurt, granola, fresh fruit, and preserves. The croissant was flaky. The fruit was genuinely fresh. At $22 plus fees, it was still overpriced, but it was the only order where the quality matched the ambition.
The Alternatives I Should Have Used
Niagara Falls has food within a five-minute walk that is better and cheaper. Queen Bean Cafe on Ferry Street does a full breakfast for $14. The Famous on Clifton Hill has a better burger for $16. The hotel knows this. The room service menu is priced for convenience, not value.
My advice: order room service once, for the experience, then walk. The Fallsview Casino food court is also surprisingly decent and open late.
Key Takeaways
- Room service at the Sheraton on the Falls is expensive and mostly mediocre.
- The continental breakfast basket is the best value on the menu.
- Avoid Late Night unless you have no other option. Prices are extreme.
- Better food is available within a five-minute walk for half the price.
- If you must order, stick to breakfast. Dinner and late night are not worth the premium.
Frequently Asked Questions
Is room service available 24 hours?
Yes, but the Late Night menu (11 p.m. to 6 a.m.) is limited and significantly more expensive per item.
Can I avoid the delivery charge?
No. The $5.95 delivery charge and 18% gratuity are automatic. They appear on every order regardless of size.
Is the breakfast worth it for the convenience?
The continental basket is acceptable if you have an early tour and need to eat in your room. The cooked breakfast items are overpriced for the quality.
What is the best nearby alternative?
Queen Bean Cafe on Ferry Street for breakfast. The Famous on Clifton Hill for burgers. Both are a five-minute walk and cost roughly half of room service.
